Prerequisites

•Cisco Certified Network Associate (CCNA)
Implementing Cisco Unified Communications IP Telephony Part 1 (CIPT1)

Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)

Implementing Cisco Quality of Service (QOS)

Course Objectives
The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes.

Course Content
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

•Troubleshooting Methodology
•Analyzing and Isolating Problems
•Common Unified Communications Problems Symptoms
•Fixing Problems
•Services, Resources and Tools for Troubleshooting